Visual Operations Manager
Responsibilities
This role is the analytical/operations partner to the Visual Merchandising Director and helps proactively manage visual merchandising timelines and deliverables across brand’s retail, wholesale and e-commerce operations.
Retail Visual Operations
- Support Chief Merchandising Officer and Visual Merchandising Director to align retail visual goals to seasonal promotions and sales goals.
- Seasonal Merchandising Guide Development
- Drive quarterly deadlines to create/update and distribute guide across retail leadership.
- Manage in-store merchandising education calendar, including supporting in-store staff education events and engaging with retail staff about best practices.
- Interest in and ability to learn and promote retail merchandising best practices
- Occasional merchandising support in-store ideal but not required.
Wholesale Visual Operations
- Work with Visual Merchandising Director to strategize execution of showroom design concepts in Atlanta, Dallas and Las Vegas. (**Travel to these sites 2x year required**)
- Work with Visual Merchandising Director and Design Director and design team to set and proactively manage prop fabrication timelines.
- Support Chief Strategy Officer, design team and Visual Merchandising Director to align merchandising goals to seasonal promotions and sales goals.
- Proactively communicate with showroom managers.
- Source and/or manage specialty vendors that support showroom installation
- Contract Talent Operations
- Source contract labor pool for showroom installations
- Cultivate relationships with contract talent throughout the year, updating them on the brand’s growth and keeping them engaged
- Manage contract labor contracts, compensation, travel, and accommodations
- Interest in and ability to learn and promote showroom merchandising best practices
- Merchandising support in-showroom ideal but not required.
- Seasonal Wholesale Merchandising Guide Development
- Drive quarterly deadlines to create/update and distribute guide to wholesale accounts.
Online Retail & Wholesale Catalog Visual Operations
- Work with Visual Merchandising Director and Staff Photographer to set and adhere to product photography schedule.
- Plan and provide logistics support for seasonal specialty photoshoots, including off-site photo shoots, brand partnerships & influencer collaborations
- Interest in and ability to learn and promote photography styling best practices
- Occasional photography styling support ideal but not required.
Experience
- Personable and kind under pressure.
- Able to manage and influence different creative and business stakeholders
- Able to effectively manage and track multiple deadlines and deliverables at once.
- Able to proactively anticipate barriers to meeting deadlines--and resolve them.
- Exceptionally detail-oriented and organized.
- Experience leading and organizing creative production teams a must.
Travel required up to 6 weeks/year.
- Project Management Tools (Asana)
- Collaboration Tools (Google Workspace & Slack)
- Presentation & Layout Tools (InDesign, PowerPoint)
- Enterprise Resource Planning Tools (ERP) (SoloVue)
Email cover letter and resume with references to [email protected], using the subject line “Visual Operations Manager”.